Frequently Asked Questions
System Requirements
- 5 mb/sec. consistent download speeds. In general, you want an Internet Service Provider that promises a minimum of 10 mb download speeds. If you are uncertain about your speeds, run a test. If at anytime your speed falls below 5mb/sec. then you will likely experience buffering. If this is a regular problem, consider upgrading to a group subscription and downloading your videos.
- Video Player with an Mp4 Video Codec. This comes standard on most computer but there are multiple versions of the codec. If you are having problems with your video player we recommend trying the VLC media player.
How Do I Access Digital Content?
- Go to “User Area” in the main menu
- Login if needed in the right sidebar
- Browse for your series in “Access Series”
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